Return & Refund Policy
Return & Refund Policy
Last Updated: September 11, 2026
At Prisvely, we want you to feel confident when shopping for your tableware, dining essentials, and everyday household products.
This Return & Refund Policy sets out the single return and refund standard that applies to eligible purchases made from Prisvely.
Please review this policy carefully before requesting a return or refund.
1. 30-Calendar-Day Return Window
Eligible products may be returned within 30 calendar days after delivery, subject to the eligibility requirements described in this policy and applicable law.
The 30-calendar-day return period begins on the date the order is recorded as delivered to the shipping address provided for the order.
To qualify for a preference-based return, products must generally be:
- Unused;
- Unassembled, where applicable;
- In their original condition;
- In their original packaging;
- Complete with all accessories, components, manuals, gifts, or promotional items originally included; and
- Accompanied by valid proof of purchase.
Products that do not meet the applicable return requirements may not qualify for a refund, except where the product is damaged, defective, incorrect, or where applicable law provides otherwise.
2. Tableware & Food-Contact Products
For hygiene and food-safety reasons, certain tableware, dining, and household products that are intended to come into direct contact with food or beverages may not be eligible for preference-based returns after they have been used.
This may include:
- Plates, bowls, and serving dishes;
- Cups, mugs, and drinkware;
- Cutlery and flatware;
- Serving utensils;
- Food-contact accessories;
- Food storage or serving containers;
- Dining accessories intended for direct food contact; and
- Other products where use makes resale inappropriate for hygiene or safety reasons.
These restrictions do not apply where the product is damaged, defective, incorrect, or where applicable law provides the customer with additional rights.
3. Non-Returnable Items
Subject to applicable consumer-protection laws, the following products are generally not eligible for preference-based returns:
- Used tableware or dining products;
- Products showing visible signs of use;
- Products that have been damaged after delivery;
- Products missing original parts, accessories, or packaging;
- Personalized or customized products;
- Gift cards;
- Products clearly identified as Final Sale;
- Products damaged because of misuse, neglect, improper handling, improper cleaning, improper storage, or failure to follow product instructions; and
- Products returned outside the 30-calendar-day return period.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.
4. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
If you receive an item that is:
- Damaged in transit;
- Defective;
- Materially different from its product description; or
- Different from the item you ordered,
please contact Prisvely Customer Care at:
Please provide:
- Your order number;
- The item or items involved;
- A brief description of the issue;
- Clear photographs of the product;
- Photographs of the packaging, where relevant; and
- Any other information reasonably necessary for us to review the issue.
If we confirm that the item was damaged, defective, or incorrectly supplied because of an error attributable to Prisvely, our fulfillment provider, or the shipping process, Prisvely will cover reasonable return shipping costs required to resolve the issue.
Depending on the circumstances, the appropriate resolution may include a replacement, refund, or another remedy required under applicable law.
5. How to Request a Return
To request a return, please email:
within 30 calendar days after delivery.
Please include:
- Your order number;
- The item or items you would like to return;
- The reason for your return request; and
- Relevant photographs where applicable.
Please do not send any item before receiving approval and return instructions from Prisvely.
If your return is approved, we will provide:
- Return instructions;
- The appropriate return destination; and
- Information regarding responsibility for return shipping.
Please do not send products directly to our registered business address unless Prisvely Customer Care has specifically instructed you to do so.
6. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Damaged, Defective, or Incorrect Items
If the return is required because an item is damaged, defective, incorrect, or otherwise affected by an error attributable to Prisvely or our fulfillment process, Prisvely will cover reasonable return shipping costs.
Preference-Based Returns
If you are returning an eligible product because you:
- Changed your mind;
- Ordered the wrong item;
- No longer want the product;
- Prefer a different product, color, size, style, or variation; or
- Are returning the item for another reason not attributable to Prisvely,
you are responsible for the cost of return shipping.
7. Return Inspection
Returned products will be reviewed after they arrive at the return destination specified by Prisvely.
During inspection, we may review:
- The condition of the product;
- The original packaging;
- Included accessories and components;
- Signs of use or damage;
- Product cleanliness and condition;
- Order information; and
- Compliance with the eligibility requirements in this policy.
8. Refund Processing
Once an approved returned item has been received and inspected by Prisvely or our designated return facility, we will initiate the approved refund to the original payment method within 5–10 business days.
Refunds will normally be issued using the same payment method used for the original transaction unless applicable law requires otherwise.
After Prisvely initiates the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
9. Refund Amounts
For an eligible return, the refund will generally cover the amount paid for the returned product, subject to any applicable discounts, deductions permitted under this policy, and applicable law.
For damaged, defective, or incorrect items caused by Prisvely or our fulfillment process, Prisvely will also cover reasonable return shipping costs where required.
Original shipping charges may not be refundable for preference-based returns unless otherwise required by applicable law.
10. Partial Refunds or Reduced Refunds
Where permitted by applicable law, a partial refund may be issued if the returned product:
- Is incomplete;
- Has been damaged after delivery for reasons unrelated to Prisvely;
- Is missing original accessories, components, instructions, or packaging;
- Shows signs of use inconsistent with our return requirements; or
- Is materially different from its condition when originally delivered.
Any deduction will be assessed reasonably and in accordance with applicable law.
11. Exchanges
Direct exchanges may not always be available.
If an exchange cannot be processed, you may be asked to return the eligible product in accordance with this policy and place a new order for the preferred item.
Availability of replacement products, colors, styles, sizes, or variations is not guaranteed.
12. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible:
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
However, once an order has entered the fulfillment process or has been handed over to the shipping carrier, cancellation may no longer be possible.
If the order cannot be cancelled, you may be able to request an eligible return after delivery in accordance with this policy.
13. Delayed or Lost Shipments
Shipping delays, packages lost in transit, packages marked as delivered but not received, and other delivery-related issues are handled under our Shipping & Delivery Policy.
If you believe there is an issue with your shipment, please contact our Customer Care team and provide your order number and any available tracking information.
14. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or limit consumer rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will apply.
15. Return Address
Before returning any item, please contact our customer service team to request return authorization and instructions. Returns sent without prior authorization may not be accepted.
Once your return has been approved, please send the package to:
Poncietta Chavez
7401 E 26th Avenue, Unit 407
Denver, CO 80238
United States
Customers are responsible for ensuring that returned items are securely packaged and shipped with a trackable shipping method. We recommend keeping your shipping receipt and tracking information until your return has been processed.
Please do not send returns to any other address listed on our website unless instructed by our customer service team.
16. Contact Us
If you have questions about a return, refund, damaged product, defective product, incorrect item, or this Return & Refund Policy, please contact our Customer Care team.
Prisvely Customer Care
Email:
support@prisvely.com
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
Company Information
Brand Name:
Prisvely
Company Name:
KeychronErgodox LLC
Registered Address:
6612 Pine Grove Dr
Wilmington, NC 28409
US
Website:
www.prisvely.com
Email:
support@prisvely.com
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)
Prisvely
Thoughtful Tableware, Better Everyday Dining.